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Uplifting Women's Wellness New Hire Training for Receptionist
Introduction
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INSTRUCTIONS, COPYRIGHT, & DISCLAIMER
Overview of Uplifting Women's Wellness New Hire Training Program
Understanding of Receptionist Role at a Women's Health Clinic
Key Concepts Medical Practice Receptionists Needs to Understand
New Hire Paperwork
Job Description
Uplifting Women's Wellness Mission
Uplifting Women's Wellness Vision
Introduction to Clinic Policies & Procedures
Understanding Midwifery and Birth Center Services
Scope of Midwifery Practice (20:31)
Educational Pathways for Midwives
Midwifery Regulations
Birth Center Standards
Birth Center Regulations (29:59)
Healthcare Ethics and Compliance
Regulations
Patient Confidentiality (13:38)
HIPAA
Ethics
Cultural Competency
Cultural Biases
Patient Rights and Advocacy
Communication Skills in Healthcare
Effective Communication Techniques
Active Listening
Empathy
Compassion
Managing Patient Communication
Proper Telephone Etiquette
Email & Patient Contact Management
Managing Patient Scheduling & Appointments
Utilizing Clinic Resources
Utilizing Clinic Software & Systems
Understanding Lab & Specimen Results
Understanding Patient Records & Privacy
Patient Safety and Quality Measures
Improving Patient Safety Strategies
Minimizing Medical Errors
Quality Improvement Initiatives
Infection Control and Prevention
Infection Prevention Measures
Handwashing
Personal Protective Equipment
Infection Control Protocols
Creating Positive Workplace Culture
Understanding Workplace Culture
Leadership and Management Practices
Communication and Transparency
Employee Engagement and Recognition
Conflict Resolution and Constructive Feedback
Adaptability and Resilience
Values and Mission Alignment
Cultivating Trust and Psychological Safety
Continuous Improvement and Learning Culture
Professionalism & Self Care
Time Management Tips*
Addressing Challenging Situations
Professionalism & Patient Interaction
Self Care & Stress Management
Human Resources Policies
Dress Code Policy
Tattoo Policy
Attendance Policy
Tardiness Policy
Disciplinary Policy
Seasonal Vaccination Recommendations
Technology and Electronic Health Records
Phones
Athena Health
Scheduling Visits
Collecting Payments
Credit Card Machines
Medical Terminology and Documentation
Understanding Medical Acronyms and Terminology
Medical Documentation Tips (43:51)
Emergency Procedures and Response
Medical Emergencies
Basic Life Support
Disaster Plan Manual
Conclusion
Becoming a Proficient Receptionist
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